Management by crisis is the idea of addressing a problem only when it becomes a crisis. Typical symptoms in the IT industry include:
- You keep getting crisis all the time (most obvious one)
- Everyday is like trench warfare - answering stink mails, having icy conference calls with customers, having meetings to decide on strategies before calls, etc
- Everyone works hard all the time and yet the customer is not happy
- A bomb greets you everyday in office. While leaving you get the satisfaction of difusing it. Next day there is another one to greet you
- projects seem to be
perennially in critical stage
- Wrong people get appreciated
- People who handle escalations smoothly get appreciated, but,the ones who ensure escalations never come up in the first place get ignored
- Schedules go for a toss because of "urgent" issues
- Classic example : Initial plan of monthly movement to production gets replaced by daily production patches to fix "critical" bugs
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